Verification of the correct application of the charges on consumption scales for natural gas.
DS Smith Packaging is a leading packaging company in Europe: specializing in customizable packaging according to customer specifications, it stands out for its cutting-edge design skills and a widespread presence that allows it to be always close to customers. DS Smith meets all market needs with a comprehensive product range: transport packaging, consumer packaging, display and promotional packaging, custom protective packaging and industrial packaging.
In January at the Vigasio plant, due to malfunctioning of the natural gas meter, the supplier has issued an invoice considering an estimate of the consumption of the plant for this monthly period. The supplier issued the invoice of February which contained, in addition to the February consumption, the balance of natural gas consumption actually taken from the plant in January. Although the total consumption for both months was correct, the total amount to be paid was higher than what we have estimated.
The activity of invoices control is part of the Energy Market solutions proposed by Alens. We achieved these results:
The wrong amount was reported to DS Smith and in agreement with them we reported the matter to the supplier who, after a first verification, claimed his version: the invoices were correct. Again in agreement with the customer, we have demanded a second formal verification of the amounts, specifying to the supplier where the problem of their invoice resided, that is in the erroneous application of the scales of consumption of the rates of local distribution. After our verification, the supplier has issued a balance in favour of DS Smith equal to approximately € 3,600 on a total invoice (January and February) of approximately € 85,000 €.